¿Cuál es tu solicitud?

H3plus_black_supporticon

HERO3+ Black Edition


Guías de inicio rápido

Manuales del producto

Manual de Lote música

Respuestas a las preguntas más comunes:

Cómo limpiar el objetivo de la cámara

Breathing gently on the lens to fog it up and then wiping with a gentle cloth is the most affective way to clean the lens.  Repeat until clean. We recommend against using a cleaning solution.  If you use a cleaning solution, you run the risk... Read More »

Vídeo tutorial de la carcasa para la muñeca HERO3 y HERO3+

Check out this tutorial video on how to use the HERO3 and HERO3+ Wrist Housing. 

Cómo evitar ondulaciones o distorsiones en los vídeos

If you are experiencing this wavy or distorted footage when using your GoPro during an activity where there is a large amount of vibration, it is most likely that a vibration is being emitted which is actually reaching the camera's sensor and causing the waviness... Read More »

¿Cómo puedes confirmar que se ha completado correctamente una actualización del software?

Power on the camera and look at the version number that is displayed on the screen as it turns on. If the version number is current, then the update completed successfully. See this article to confirm what the latest version is: Software Update Release Information.

La reproducción de vídeo con LCD Touch BacPac o HDMI muestra el siguiente mensaje: "el archivo no es compatible"

The "File Not Supported" message will appear if an individual chapter from a multi-chapter video was deleted on a computer, and an attempt is made for that video to be played back with an LCD Touch BacPac or over HDMI. If you wish to play back footage using an LCD Touch BacPac or over HDMI output the best practice is to not delete individual chapters of a multi-chapter video.

¿Cómo compruebo el estado del nivel de carga de mi cámara desde la aplicación de GoPro?

If you are connected to your camera you find the battery percentage level in the Settings menu. You can enter settings by pressing the wrench icon in the lower right of the Command and Control screen.

Información sobre el valor de lux

The Lux ratings for the HERO3 and HERO3+ cameras are not something that we have available.  We feel that the Lux rating does not provide an accurate picture of the light sensitivity capabilities of the camera, since this is only a rating for the camera sensor, and does not take into account the actual processing of the image by the camera.  The best thing you can do to get a better idea of the camera's low-light performance is to take a look at our customers' videos on websites like Youtube or... Read More »

Aplicación de GoPro: la ventana de vista previa parpadea en verde y/o violeta

When the camera preview window flashes green and/or purple, this means that preview has been lost temporarily. Don’t worry though… If camera control or preview is lost, the camera will remain in the last triggered state. This means that it will not stop recording if it was recording when the App’s connection was lost. This issue should be resolved with the latest version of the GoPro App, so make sure that you have updated. In order to properly use the latest version of the GoPro App, you will also need to... Read More »

Puertos USB recomendados

When you connect your camera or BacPac to your desktop computer, we recommend that you use a USB port on the back of the computer.  USB ports on the back of a computer are more reliable than USB ports on the front.  Also, we recommend against connecting to USB ports on keyboards, monitors, and USB hubs.

El modo de foto continua no funciona con Wi-Fi Remote

This article applies to HERO3 and HERO3+. The Continuous Photo mode is not supported by the Wi-Fi remote. When you press and hold the shutter button on the remote, it does not record any photos. You can press and immediately release the shutter button, but it will take one second worth of photos. If you want to use Continuous Photo mode you must use the shutter button on the camera.