Here are the current software versions for HD HERO cameras and GoPro Premium Accessories. You can download the current version for your device by going to gopro.com/update.
If your camera automatically starts taking a video recording upon powering it on, the camera has One Button Mode enabled. This will be indicated by your camera's LCD screen blinking and the red LED blinking on the front of the camera. If you do not want One Button mode enabled, this article will explain how to disable it. HD HERO (Original) To exit one button mode, please turn on the camera so it starts either recording or taking the photos. While it is doing so, press and hold the shutter button for...
Read More »
The LCD Touch BacPac touch backdoor is waterproof down to 3 meters (or 9 feet). Also, note that the touch functionality does not work underwater. If you plan to use the BacPac underwater, we recommend using the solid, waterproof backdoor.
The LCD Touch BacPac backdoor has a thin plastic film across the back that lets you use the BacPac’s touch functionality even while in the housing. The backdoor’s thin plastic film can however be damaged if there is a big difference in air pressure between the inside and outside of the waterproof housing. It's important that you are aware of the conditions that can cause this, so that you take the necessary precautions to prevent damage to the film. Here are some scenarios where the plastic film can become damaged: If you...
Read More »
The "File Not Supported" message will appear if an individual chapter from a multi-chapter video was deleted on a computer, and an attempt is made for that video to be played back with an LCD Touch BacPac or over HDMI. If you wish to play back footage using an LCD Touch BacPac or over HDMI output the best practice is to not delete individual chapters of a multi-chapter video.
If you want to check your GoPro Order Status, we have a tool that will allow you to do that. GoPro Order Status If you enter your info in the tool linked above you will see all the details about your GoPro order, including its status and tracking information.
Properly charging your camera and accessories is essential for having a great day out there shooting videos and photos. This demonstrations highlights best practices for charging and preserving your battery.
We are always stoked to hear from the GoPro community and we welcome your enthusiasm about us and what we are doing. If you have an idea or a suggestion for us, we encourage you to check out this page: Connect with GoPro.
This article shows Premium Accessory compatibility with the different GoPro camera models.